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Frequently Asked Questions
What should I do if I have a question about HubSpot or our CRM?
Simply send an email to CRM@frankcrum.com. We’re happy to answer questions, provide suggestions or have a preliminary discussion about a potential project.
What should I do if I have an urgent or emergency CRM or HubSpot request?
Open a CRM ticket and select “On Fire” for urgency level. Our ticketing system is constantly monitored during business hours.
What should I include in a CRM ticket?
An overview of the project or issue to solve and its priority level. You can also attach instructions, draft copy, images, screenshots and/or your preferred deadline if you have it.
How can I track my CRM Ticket?
You can use the Ticket Portal to track all of your CRM requests (Link found at the top of this page). You can also provide more responses - request updates - or attach additional files.
Ticket Portal Page.