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Frequently Asked Questions
What is the difference between a Product Request and a Service Request?
A product request is a type of service request, specific to the Product team. Requests may be for new products or enhancements to existing applications, processes, and more within the PEO. Other service requests (e.g.: IT, Marketing, CRM) are open to all of the companies and specific to those teams and systems.
What if something is broken, can I submit this Product Request to fix it?
If something is broken on the website, one of the applications, or your computer, please submit an IT/Facilities/UltiPro Service Request for a member of IT to address the issue.
How long does it take to see my request be completed and accessible?
Unfortunately, we do not have a set timeframe for this process yet. Requests can vary from small feature changes to large vendor integrations. We'll likely need to collaborate with our partners in IT. You will actively receive updates about your ticket as it progresses through the approval process.
How can I track my Product request ticket?
You can view all of your service requests in the Ticket Portal Page.
